Friday, September 3, 2010

Floral frenzy

So, if you read the comments from yesterday's post, you now know that I buy wholesale flowers.

I know.

I'm sorry you had to find out this way.

To bring you up to speed, yesterday there were emails exchanged, an apology offered, and, as you know, comments posted. While I'll admit it got my hackles up, possibly even more than the initial experience itself, I'd rather not dwell on it because the ol' blog has all of 10 readers, half of whom would rather see pictures of their grandchildren than listen to my thoughts on customer service.

So I'll leave you with this: Never mind which store it is. Never mind which store name they're operating under (despite being in the same building and having the same phone number and apparently the same owner). Never mind that it's wholesale. I think you must treat your customers in a courteous manner, no matter what they're buying or where they're buying it.

Which was really the whole point of the post, anyway.

3 comments:

  1. Debbie, I couldn't agree more, I am sure this will make a lot of us think twice when we go to buy flowers in the future, It is unfortunate that you had this experience and they tried to justify your treatment by saying that when you buy wholesale, you don't deserve common courtesy, good to know. It's a business decision they've obviously committed to, along with the decision to not use periods in comments (which I have recently learned is really hard to do).

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  2. I mean, really? Was that Walter himself? Debbie - wow, the power of your blog:)

    I like the commment about periods in his reply b/c gosh darn it, I had a hard time following his response.

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